Privacy Policy

Last Updated: November 21, 2025

PT. Dagangan Karya Indonesia ("Dagangan", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when using our services:

• Name and contact information (phone number, email address)
• Business information (store name, address, tax identification number)
• Payment information (bank account details, payment card information)
• Delivery address and contact details
• Government-issued identification (for business verification)

1.2 Automatically Collected Information

When you use our application, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages viewed, features accessed, time spent)
• Location data (with your permission)
• IP address and browser information
• Log data and analytics

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your account and orders
• Providing customer support
• Improving our services and user experience
• Detecting and preventing fraud
• Complying with legal obligations
• Sending promotional materials (with your consent)
• Analyzing usage patterns and trends

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

Third-party vendors who provide services on our behalf (payment processing, delivery, analytics, customer support).

3.2 Business Partners

Suppliers and distributors to fulfill your orders.

3.3 Legal Requirements

Government authorities when required by law or to protect our rights and safety.

3.4 Business Transfers

In connection with any merger, sale of company assets, or acquisition.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent (where processing is based on consent)
• Object to certain processing activities

To exercise these rights, contact us at [email protected]

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze usage patterns
• Improve our services
• Provide personalized content

You can control cookies through your browser settings.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending an email notification
• In-app notifications

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +62811202395
• WhatsApp: +62811202395
• Address: Jalan Magelang Km 14 Temulawak, Triharjo, Sleman Regency, Special Region of Yogyakarta 55514

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia, including but not limited to:

• Law No. 11 of 2008 concerning Electronic Information and Transactions
• Government Regulation No. 71 of 2019 concerning Electronic Systems and Transactions
• Regulation of the Minister of Communication and Information Technology